Terms of Service

Last updated: November 8, 2025

Agreement to Terms

These Terms of Service ("Agreement") set forth the general terms and conditions of your use of the "Petlas" mobile and web application ("Application" or "Service") and any of its related products and services (collectively, "Services"). This Agreement is legally binding between you ("User", "you" or "your") and Wellnoria AB ("Wellnoria", "we", "us" or "our").

By accessing and using the Application and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. Your use of the Services is also governed by our Privacy Policy, which is incorporated into this Agreement by reference. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms "User", "you" or "your" shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement or the Privacy Policy, you must not accept this Agreement and may not access and use the Application and Services.

You acknowledge that this Agreement is a contract between you and Wellnoria, even though it is electronic and is not physically signed by you, and it governs your use of the Application and Services.

Accounts and Membership

If you create an account in the Application, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

User Content

We do not own any data, information or material (collectively, "Content") that you submit in the Application in the course of using the Service. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content. We may, but have no obligation to, monitor and review the Content in the Application submitted or created using our Services by you. You grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the Content of your user account solely as required for the purpose of providing the Services to you. Without limiting any of those representations or warranties, we have the right, though not the obligation to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable. You also grant us the license to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored in your user account for commercial, marketing or any similar purpose.

Payments and Subscriptions

You may purchase access to premium features within the Service ("Subscription"). All Subscriptions for the Mobile Application are processed exclusively through the Apple App Store (for iOS devices) or the Google Play Store (for Android devices).

By purchasing a Subscription, you agree to the terms and conditions of the respective platform. All billing, payment processing, and renewal management are handled by Apple or Google. Wellnoria does not collect or process your payment card information.

Subscriptions will automatically renew unless you cancel your Subscription at least 24 hours before the end of the current billing period. You can manage and cancel your Subscriptions at any time by going to your account settings in the App Store or Google Play Store.

Refunds for any payments are subject to the policies of the Apple App Store or Google Play Store. We do not have the ability to issue refunds directly.

We reserve the right to change our subscription plans or pricing with reasonable advance notice. Any such changes will be communicated to you and, if required by the platform, will require your consent to continue.

Accuracy of Information

Occasionally there may be information in the Application that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Application or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Application including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Application should be taken to indicate that all information in the Application or Services has been modified or updated.

Third Party Services

If you decide to enable, access or use third party services, be advised that your access and use of such other services are governed solely by the terms and conditions of such other services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. You irrevocably waive any claim against Wellnoria with respect to such other services. Wellnoria is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other services, or your reliance on the privacy practices, data security processes or other policies of such other services. You may be required to register for or log into such other services on their respective platforms. By enabling any other services, you are expressly permitting Wellnoria to disclose your data as necessary to facilitate the use or enablement of such other service.

Backups

We perform regular backups of the Content, however, these backups are for our own administrative purposes only and are in no way guaranteed. You are responsible for maintaining your own backups of your data. We do not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly. We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty.

Health and Veterinary Disclaimer

IMPORTANT: Petlas is not a medical device and should not be used for medical diagnosis or treatment of your pets. The information provided in the Service is for personal tracking and informational purposes only. Always consult with qualified veterinarians or other qualified healthcare providers for medical advice, diagnosis, or treatment of your pets. We are not responsible for any health-related decisions made based on information in the Service. The Service is not a substitute for professional veterinary care.

Prohibited Uses

In addition to other terms as set forth in the Agreement, you are prohibited from using the Application or Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Application or Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Application or Services, third party products and services, or the Internet. We reserve the right to terminate your use of the Application or Services for violating any of the prohibited uses.

Apple App Store Terms (EULA)

If you obtained the Application through the Apple App Store, the following additional terms apply and prevail to the extent of any conflict with any other terms of this Agreement:

1. Acknowledgement: This EULA is concluded between you and Wellnoria AB only, not with Apple Inc. (“Apple”). Wellnoria, not Apple, is solely responsible for the Application and its content. This EULA does not provide usage rules that conflict with the Apple Media Services Terms and Conditions.

2. Scope of License: The license granted to you for the Application is a non-transferable license to use the Application on any Apple-branded products that you own or control and as permitted by the App Store “Usage Rules,” except that the Application may be accessed and used by other accounts associated with the purchaser via Family Sharing or volume purchasing. This license does not permit you to use the Application on any device that you do not own or control, and you may not distribute or make the Application available over a network where it could be used by multiple devices at the same time.

3. Maintenance and Support: Wellnoria is solely responsible for providing any maintenance and support services with respect to the Application. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the Application.

4. Warranty: Wellnoria is solely responsible for any product warranties, whether express or implied by law, to the extent not disclaimed in this Agreement. In the event of any failure of the Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, for the Application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Application, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of Wellnoria.

5. Product Claims: Wellnoria, not Apple, is responsible for addressing any claims by you or any third party relating to the Application or your possession and/or use of the Application, including, but not limited to: (i) product liability claims; (ii) any claim that the Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.

6. Intellectual Property Rights: In the event of any third-party claim that the Application or your possession and use of the Application infringes that third party’s intellectual property rights, Wellnoria, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.

7. Legal Compliance: You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

8. Contact: The Application is provided by Wellnoria AB. Questions, complaints, or claims regarding the Application should be directed to: Wellnoria AB, Kyndelgränd 19, 135 36 Tyresö, Sweden; Email: support@petlas.app; Web: https://petlas.app. Wellnoria AB is a company organized under the laws of Sweden.

9. Third-Party Terms of Agreement: You must comply with applicable third-party terms of agreement when using the Application (for example, your wireless data service agreement if you use a VoIP feature).

10. Third-Party Beneficiary: You acknowledge and agree that Apple and Apple’s subsidiaries are third-party beneficiaries of this EULA and that, upon your acceptance of the terms and conditions of this EULA, Apple will have the right (and will be deemed to have accepted the right) to enforce this EULA against you as a third-party beneficiary.

Intellectual Property Rights

"Intellectual Property Rights" means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by Wellnoria or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Wellnoria. All trademarks, service marks, graphics and logos used in connection with the Application and Services, are trademarks or registered trademarks of Wellnoria or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Application and Services may be the trademarks of other third parties. Your use of the Application and Services grants you no right or license to reproduce or otherwise use any of Wellnoria or third party trademarks.

Disclaimer of Warranty

You agree that such Service is provided on an "as is" and "as available" basis and that your use of the Application and Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service unless stated otherwise. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.

Limitation of Liability

To the fullest extent permitted by applicable law, in no event will Wellnoria, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Wellnoria and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to Wellnoria for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

Indemnification

You agree to indemnify and hold Wellnoria and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Application and Services or any willful misconduct on your part.

Severability

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

Dispute Resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Sweden without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of Sweden. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in Stockholm, Sweden, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Assignment

You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of its assets or stock or as part of a merger.

Changes and Amendments

We reserve the right to modify this Agreement or its terms relating to the Application and Services at any time, effective upon posting of an updated version of this Agreement in the Application and on our website. We will endeavour to inform you by email or in the Service at our discretion of major changes to these terms. Continued use of the Application and Services after any such changes shall constitute your consent to such changes.

Acceptance of these Terms

You acknowledge that you have read this Agreement and our Privacy Policy, and you agree to all terms and conditions. By accessing and using the Application and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Application and Services.

Contact Us

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may send an email to support@petlas.app or use the "Contact Support" feature in the Application.